We’re Here to Make Returns Easy for You

Because Sometimes Love at First Sight Needs a Second Chance!

How it works

1. Step 1: Fill Out the Return Form
   • Use the return form included in your package. If it was not included, you can easily download it here.
   • Fill in all the required fields, including your name, order number, email, and reason for return.
   • Place the completed form inside the package with the items you wish to return.
2. Step 2: Package the Items Securely
   • Use the original packaging if possible or any sturdy box to ensure the items are protected during shipping.
   • Make sure the items are unused, undamaged, and in their original condition to qualify for a full refund.
3. Step 3: Ship Your Return
   • Send your package to the following address:
   • Not Your Mommy
     Charlotte Pachmayr
     Elvirastraße 18
     80636 München
     Germany
   • Important: Return shipping costs must be covered by you. We do not accept packages sent with unpaid postage.

A Few Things to Keep in Mind

• Returns must be made within 14 days of receiving your order.
• Items need to be in original condition for a full refund. Unfortunately, we can’t refund items that are used or damaged.
• Refunds are issued within 14 business days after we receive and inspect your return.

Need Help? We’re Here for You!

If you have any questions or concerns, don’t hesitate to reach out. We’re always happy to assist you: 📧 support@notyourmommy.com